Goods Return Policy

Should you wish to return any Goods, please contact the Customer Relationship Department (Tel. +27-78-014-2090) letting us know why you wish to return the Goods and obtain a Return Authorization Number (RAN). The Customer, as defined in our Terms & Conditions is obliged to return any Goods to us if he or she exercises any right of cancellation.

Right of cancellation

Section 44 of the ECT (Electronic Communications and Transactions Act 22 of 2002) of South Africa may be applicable to a Customer transaction. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if the Customer is a natural person – a human being in other words. The Customer must also be the end user of the Goods or Services. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the web site, email, or SMS. In addition, the right of cancellation does not apply to the electronic transactions set out in section42(2).The Customer must return Goods in a new condition with all packaging and materials intact. Darrvinshop will refund the purchase price of the Goods (minus the direct costs of returning the Goods) in a manner determined by Darrvinshop, within 60 days of the date of cancellation.

Warranty Returns

Darrvinshop undertakes (at its option and subject to applicable law) to replace, repair, or refund to the Customer amounts paid for any Goods that do not conform to its applicable warranty. The Customer must notify Darrvinshop during the applicable warranty period and the Customer must return the Goods to Darrvinshop in its original condition (complete with all original packaging, accessories, and notices) together with a copy of the invoice of purchase (or other proof of purchase). Please contact Darrvinshop for specific instructions on returning the particular Goods for warranty purposes. If Darrvinshop no longer offers the Goods at the special price, Darrvinshop will not replace them, but will refund the purchase price, not including delivery costs.

Return of Goods:

Customers must return Goods to the following address :

Counter-To-Counter ground mail address: Unit 7, Rosbur Park, Corner of Neptune and Carlisle Streets, Paarden Eiland, 7405, Cape Town, South Africa

Tel. +27-78-014-2090